FAQ

FAQ

How do I place my order?

To place an order:

Finish adding items to your shopping cart.

You may choose to proceed through our website checkout or via PayPal.
– If you wish to continue through our website checkout, click the green “Checkout” button on the right side of the screen.
– If you wish to continue through PayPal, click the PayPal button.

You will be taken to our Customer Information page. You will be asked to enter:

Email address

Name

Address

If you have a valid discount code, enter it in the “Discount” field on the right side of the screen. Click the “Apply” button to have your discount calculated and applied to your order.

Continue by clicking “Continue to Shipping Method”. Make sure you have entered the delivery address correctly (if different from your billing address). Once done, click “Continue to Payment Method”.

You will need to enter your payment details. You may indicate that the shipping and billing details are the same, if applicable.

Once you have completed the form, click “Complete Order”. You will see an order summary on screen together with an on‑screen confirmation, and you will also receive a confirmation email.

If you experience any difficulties during checkout, please contact our customer service department by sending an email to apivenza.com.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at apivenza.com. Quote your transaction reference number (Order #) and provide proof (image file size should be below 1 MB). We will be happy to resend the correct item at no extra cost, and we will not ask for the wrongly sent item back – you may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the order number and details of your purchase.

I would like to change my ordered items. What should I do?

Amending your order is allowed on or before 11:00 pm (PDT, –7 GMT) on the same day the order was placed. You may contact us via apivenza.com to request a change.

How do I add items to my cart?

To add items to your cart:

Go to the page of the item you are interested in and choose your preferences. When you click the “Add to Cart” button, you will be taken to your shopping cart page.

Enter the quantity you wish to order using the “Quantity” field next to the item image. After entering a quantity, you may continue shopping or proceed to checkout.

How do I view what’s in my shopping cart?

Click the Cart icon at the top of the website page. Once you click this icon, you can change the quantity of any item by updating the listed number, or delete an item by clicking the “Remove” link below the quantity list.

How do I remove items from my cart?

First, click the “Cart” icon in the upper‑right corner of your screen. This will show you all items currently in your cart. Once you have identified the item you wish to delete, click the “Remove” link below the quantity list. The item will be automatically removed and the page will refresh to reflect the change.

How do I change the quantity of a particular item in my cart?

First, click the “Cart” icon in the upper‑right corner of your screen. This shows all items and their quantities. To change the quantity, move your cursor to the “Quantity” field for that item and type the desired number. The quantity and the associated dollar amount will automatically update.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer.

What are your payment options?

We accept four major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to pay online. After adding items to your cart and ready to complete your transaction, click the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast and hassle‑free payment processing.

How do I use a discount code?

To use a promotional code:

Choose the item you want to order and click the green “Checkout” button.

On the Customer Information page, fill in the required information.

You will see a “Discount” field in the upper‑right part of the page.

Enter the discount code and click “Apply”. Verify that the discount has been applied by checking the breakdown below.

What is your return & exchange policy?

Please refer to our Return Policy. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How do I return my item?

Please contact us at our support channel apivenza.com for more information.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00 pm (PDT, –7 GMT) on the same day. After that time, cancellation will no longer be accepted. Contact us at apivenza.com to request cancellation.

Is ordering online secure?

Yes. We take the utmost care with the information you provide when placing an order through our online store (or by any other means). The server hosting our store encrypts all credit card and personal customer information using the Internet‑standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES‑256.

Is my personal information kept private?

Any information you share with us is private and confidential. We will never share, rent or sell your personal information without your consent, except as required by law.